Shipping & Returns
Shipping Policy
FedEx & USPS Shipping: For your convenience, we offer FedEx (Ground Home Delivery) and USPS shipping within the USA including Alaska and Hawaii. The shipping charges are quoted directly by the carriers and added at the time your order is confirmed. A shipping quote will appear during the checkout process.
Expedited Shipping: We do not offer expedited shipping services.
International Shipping: We would love to serve customers outside the United States. However, due to increases in shipping rates and international customs fees, we have found that the cost is usually too great for most customers.
Shipping Transit Times: Please note the transit times listed on our website are estimates provided by USPS and FedEx and are not a guarantee by the shipping carrier.
Personal/Business Shipping Account Use: We do not ship using any customer’s personal or business account numbers.
Our Product Packaging: Each item in our inventory has been extensively inspected by our team members to eliminate defective products. All items are double-bubble wrapped in order to reduce potential damage during shipping.
Packing Slip vs Invoice: When the Ship to address is different from the Bill to address, a packing list without pricing will be included in the package. Otherwise, the package will contain an invoice with pricing. Should you require an invoice, please send us a request and we will be happy to email your invoice.
Lost or Not Received Orders: Should your order show delivered but you did not receive it, please contact us via email ( Angel@AngelsAtticDesigns.com ) immediately. Our team will submit a claim with USPS or FedEx and keep you informed with updates about the status of your order. All lost or mis-delivered requests must be made within 7 days of the original delivery date specified by the tracking information.
When Your Order Arrives: Please do not throw away or tear the packing materials until you have inspected every item in your order. Should your order arrive damaged or you wish to return an item, you will need the shipping box and all the packing materials including cardboard boxes and other protective materials.
Damaged Products: Should your order arrive damaged, please email pictures of the damage to ( Angel@AngelsAtticDesigns.com ). Our team will submit a claim for damages with USPS or FedEx including your images. We will keep you notified with updates about the status of your order. In certain instances, FedEx or USPS will want to collect the damaged item for further inspection. Should this occur, we will contact you with instructions. You will need the shipping box and all the packing materials for the item including cardboard boxes and other protective materials. All damage claims must be made within 7 days of the original delivery date specified by the tracking information.
Incorrect Orders: Our team members attempt to pay close attention to each and every order but sometimes mistakes do happen. Should your order arrive with an incorrect item, please contact us via email ( Angel@AngelsAtticDesigns.com ). Our team will make arrangements to correct the problem as soon as possible. We will keep you notified with updates about the status of your order. All incorrect order requests must be made within 7 days of the original delivery date specified by the tracking information.
Return Policy
If, for any reason, you are not happy with your purchase, we will issue a refund less shipping costs subject to the following conditions:
A Return Merchandise Authorization Number (RMA #) must be obtained before returning any item. Please contact us via email ( Angel@AngelsAtticDesigns.com ) to request your RMA #. Be sure to include a brief description for the return. We will respond with your RMA# and a return shipping address. A copy of the Return Authorization number email must be included with your return and the RMA # must be clearly written on the outside of the package. If it is not visible the package will be rejected. All Return Authorization requests must be made within 7 days of receiving your shipment and the item(s) must be received by our team within 10 days of receiving your RMA #. All non-authorized return packages will be refused and USPS may or may not return the package to you.
Items and their individual boxes must be returned in unused, undamaged, sell-able condition as determined by Angels Attic Designs, Inc. in order to receive credit. Items not meeting these criteria will not be credited and will not be returned to you.
Sale items are considered a final sale and cannot be returned.
Custom, personalized, and/or embroidered items are non-refundable.
Shipping fees are non-refundable.
A restocking fee of 20% applies to ALL returned items. However, the restocking fee may be waived if the item and its box is received within the stated time limit and in the same condition as when we shipped it to you.
Items must be shipped in appropriately sized shipping boxes. The item(s) must be protected from moving around during the return shipping process.
Return tracking numbers must be emailed to us as soon as possible so we may track your return. We are not responsible for packages lost in transit. You may use any shipping carrier of your choice however they must have tracking capabilities. A refund can not be processed until we receive the return in good condition.
You will be notified via email once your return is received and processed. Please allow 3-10 business days after this email for the credit to be applied to your account.